Analyze module permissions
- dashboard/view
>- Enables dashboard to get insight into performance, per channel, per account
- logs/export
>- Logs - Export
- logs/view
>- Enables message logs with versatile filtering and search to fetch detailed status per every message
- recordings/view
>- Enables access to Recordings section in Analyze
- reports/ccaas/dispositions/manage
>- Enables user to create Reports with Conversations Forms metrics
- reports/ccaas/manage
>- Enables access to manage Conversation reports
- reports/ccaas/queues/manage
>- Enables user to create Conversation Reports with Queue metrics
- reports/create/recurring
>- Allows reports to be scheduled and automatically generated on a regular basis
- reports/create/shared-link
- Allows generation of report with public link accessible to anyone
- reports/data-export/manage
- Allows configuration of automated upload of generated report to customer's FTP/SFTP server
- reports/destination/masked/view
>- Allows users to view destination number in detailed reports and logs without restriction. Without this permission, all destination number will be masked as 'XXX'
"
- reports/financial/manage
>- Enables user to manage financial reports
- reports/financial/view
>- Enables user to view financial reports
- reports/manage
>- Enables access to generate any report, coupled with reports/view
- reports/message-text/masked/view
- Allows users to view message text in detailed reports and logs without restriction. Without this permission, all numbers or digits will be masked as 'XXX'
- reports/message-text/raw/view
- Allows users to view the full, unrestricted message text in detailed reports and logs. Without this permission, users will see a message stating 'No permission to see message text
- reports/view
- Enables access to all generated reports, excluding financial reports, which require a separate permission
Answers permissions
- answers/analytics/view
>- Enables access to answers analytics
- answers/bots/build
>- Enables user to create/edit chatbots
- answers/bots/manage
>- Enables user to activate/deactivate chatbots
- answers/bots/view
>- Enables user to view existent chatbots
- answers/templates/manage
>- Permission to manage answers templates
- answers/templates/view
>- Permission to view answers templates
Broadcast permissions
- communications/broadcast/manage
>- Allows access to Broadcast, including creating new campaigns and editing existing ones
- communications/broadcast/view
>- Allows the user to view Broadcast campaigns
- communications/templates/manage
>- Allows access to create templates, requiring view-only access through the 'template/view' permission
- communications/templates/view
>- Allows view-only access to created templates
Channels and Numbers permissions
- apps/apple/configuration/manage
>- Permission for managing Apple configurations (ApplePay, Apple iMessages, Apple Authentication)
- apps/facebook-post/manage
>- Enables user connect Facebook accounts to respond to comments and posts from Facebook Pages
- apps/googleplay/manage
>- Enables user to connect Google Play developer accounts to reply to app reviews
- apps/instagram-dm/manage
>- Enable user to connect to Instagram DM
- apps/instagram-post/manage
>- Enables user to connect Instagram Business Accounts to reply to comments and messages
- apps/twitter/manage
>- Enables user to connect Twitter accounts to reply to Tweets or Direct Messages
- channels-services/manage
>- Manage Services (Channels)
- channels-services/view
>- View Services (Channels)
- webrtc/manage
>- Enables user to manage WebRTC settings
- apps/email/domains/manage
>- Domains - Manage
- apps/mobile-messaging/applications/manage
>- Enables access and management to Applications section
- apps/mobile-messaging/applications/view
>- Enables view-only access to Applications section
- apps/mobile-messaging/areas/manage
>- Enables access and management to Areas section
- apps/mobile-messaging/areas/view
>- Enables view-only access to Areas section
- apps/numbers/purchase-release
>- Enables access and management to Numbers
- apps/sms/configuration/manage
>- Enables user to manage "my numbers"
- apps/voice/number-masking/manage
>- Enables access and management to Number masking section
- apps/voice/number-masking/view
>- Enables view-only access to Number masking section
- apps/voice/sip/manage
>- Enables access and management to SIP section
- apps/voice/sip/view
>- Enables view-only access to SIP section
- apps/view
>- Enables access to Channels & Numbers section
Content permissions
- catalogs/manage
>- Enables manage access to catalogs
- forms/opt-in/manage
>- Enables access to Content - Forms and creation of Regular form (opt-in)
- forms/opt-in/view
>- Enables user to view list of Opt-in forms
- forms/opt-out/manage
>- Enables access to Content - Forms and creation of Opt-out form
Conversations permissions
- apps/ccaas/agent-companion/manage
>- Enables user to Agent Companion settings
- apps/ccaas/automations/manage
>- Enables Automations section
- apps/ccaas/conversations/manage
>- Enables access to Conversations Settings
- apps/ccaas/conversations/queues/manage
>- Enables creation and deletion of queues in Conversations -> Settings -> General setup -> Queues
- apps/ccaas/conversations/routes/manage
>- User can manage routing, by Routes tab in Conversations -> Settings
- apps/ccaas/custom-context-card/manage
>- Enables Custom Context Card section
- apps/ccaas/customer-card/manage
>- Enables Customer Context Card section
- apps/ccaas/dispositions/manage
>- Enables access to Conversation Forms Settings section, where he can create forms
- apps/ccaas/facebook-posts/manage
>- Enables user to manage Facebook Posts settings
- apps/ccaas/instagram-posts/manage
>- Enables user to manage Instagram Posts settings
- apps/ccaas/jira/manage
>- Enables access to JIRA plugin for Conversations
- apps/ccaas/macros/manage
>- Enables user to manage Conversations Macros
- apps/ccaas/sentiment/manage
>- Enables access to Sentiment settings
- apps/ccaas/shopify/manage
>- Enables access to Shopify plugin for Conversations
- apps/ccaas/sla/manage
>- Allows management of SLAs in Conversations
- apps/ccaas/surveys/manage
>- Enables access to manage Survey settings
- apps/ccaas/twitter/manage
>- Enables user to manage Twitter settings
- contact-center/conversations/manage
>- Allows user to access and manage Conversations
- contact-center/conversations/view
>- Allows user to access Conversations - All Conversations
- conversations/ai/conversation-summary/view
>- Enables user to view AI-generated conversation summaries
- conversations/ai/enhance-writing/view
>- Conversations feature
- conversations/ai/suggested-replies/view
>- Enables user to view AI-suggested replies
- conversations/ai/translation/view
>- Conversations AI feature
- conversations/all-queues/view
>- Enables view of all queues
- conversations/all-work/bot-conversations/manage
>- Enables access and manage bot conversations
- conversations/all-work/bulk-actions/manage
>- Allows performing of bulk actions, by selecting multiple conversations in All Work
- conversations/all-work/custom-views-global/manage
>- Access to set global custom views
- conversations/all-work/custom-views/manage
>- Enables user to manage global and private views
- conversations/all-work/dispositions/manage
>- Enables user to filter conversations by forms
- conversations/all-work/queues/manage
>- Enables user to see all queues in All Work, Change queue, status and priority of all conversations
- conversations/all-work/sentiment/manage
>- Enables user to filter conversations by sentiment
- conversations/analytics/dispositions/manage
>- Enables filtering by Forms in analytics "right now" page
- conversations/analytics/queues/manage
>- Enables filtering by Queues for analytics "Right now" page
- conversations/calls/screen-share/limit-entire-screen
>- Outcome on Conversations Calls — if user has permission, and business logic is turned on, user won't be able to choose the option to share the entire screen for security or privacy reasons
- conversations/conversation/manage/extended
>- Enables access and manage all conversations without the need to be assigned
- conversations/custom-context-card/view
>- Enables view of Custom Context Cards in a conversation
- conversations/dashboard/view
>- Enables access to Conversations Analytics
- conversations/email-threading-configuration/manage
>- Enables user to manage email threading configuration
- conversations/email-threading-configuration/view
>- Enables user to view email threading configuration
- conversations/email/manage
>- User can manage email senders for Conversations
- conversations/event-logs/manage
>- Enables access to Conversations Logs
- conversations/guides/manage
>- Enables access to Conversations Guide
- conversations/licences/manage
>- Management of Named User Licenses
- conversations/licences/view
>- View of Named User Licenses
- conversations/macros/manage
>- Enables user to use macros when creating a new conversation or replying in an existing one
- conversations/my-work/dispositions/manage
>- Enables user to use conversations Forms in the sidebar of a conversation in my work
- conversations/my-work/download-conversation
>- Enables access to download conversation transcript
- conversations/my-work/queues/manage
>- Enables user to change move a conversation to different queue from my-work
- conversations/my-work/sentiment/manage
>- Enables user to see Sentiment. In the sidebar of a conversation, under Conversation section
- conversations/queues/view/extended
>- Enables access conversations from all queues without the need to be assigned to the queue
- conversations/senders/all-available
>- Granting permission to view all accessible senders associated with the account for conversations
- conversations/shortid/manage
>- Enables user to manage Short ID settings
- conversations/sla/manage
>- Allows access to SLAs in Conversations
- conversations/start/disabled
>- Restrict Access to start Conversations
- conversations/tags/manage
>- Enables access to Conversations Tags
- conversations/templates/manage
>- Enables access to Conversations Templates
- users/avatar/delete
>- Enables access to delete avatar on agent profile
- users/avatar/manage
>- Enables access to manage avatar on agent profile
- users/avatar/upload
>- Enables access to upload avatar on agent profile
Developer tools permissions
- api-keys/manage
>- Enables option to create API keys or edit existing ones
- api-keys/view
>- Enables view-only access to created API keys
- developertools/applicationsandentities/manage
>- Manage
- developertools/applicationsandentities/view
>- View
- developertools/subscriptions/manage
>- Manage Subscriptions
- developertools/subscriptions/view
>- View Subscriptions
Exchange permissions
- apps/integrations/dynamics/manage
>- Dynamics Integration - Manage
- apps/integrations/dynamics/view
>- Dynamics Integration - View
- apps/integrations/ipaas/manage
>- Enables user to manage IPaaS integrations
- apps/integrations/salesforce/manage
>- Salesforce integration - Manage
- apps/integrations/salesforce/view
>- Salesforce integration - View
- exchange/manage
>- User can add and configure applications listed in exchange
- exchange/purchase
>- User can add, configure and purchase applications listed in exchange
- exchange/view
>- Enables access to Exchange section in navigation
General section permissions
- ai-hub/ai-assistant/manage
>- ai-hub/ai-assistant/manage
- ai-hub/ai-assistant/view
>- ai-hub/ai-assistant/view
- answers/ai-assistant/manage
>- answers/ai-assistant/manage
- answers/ai-assistant/view
>- answers/ai-assistant/view
- apps/ccaas/conversations/waiting-strategies/queue-based/manage
>- Enables user to manage Queue Based Waiting Strategies settings
- campaign-tags/manage
>- Allows users to see tags page, list of tags
- campaign-tags/view
>- Allows users to see tags page, list of tags
- conversations/ai-assistant/manage
>- conversations/ai-assistant/manage
- conversations/ai-assistant/view
>- conversations/ai-assistant/view
- conversations/all-work/private-views/manage
>- Allows management of private custom views on Conversations
- conversations/audit-logs/manage
>- Enables user to manage Conversations Audit Logs settings
- conversations/audit-logs/view
>- Enables user to view Conversations Audit Logs settings
- messages/manage
>- Enables user to manage Messages settings
- messages/view
>- Enables user to view Messages settings
- moments/ai-assistant/manage
>- moments/ai-assistant/manage
- moments/ai-assistant/view
>- moments/ai-assistant/view
- people/ai-assistant/manage
>- people/ai-assistant/manage
- people/ai-assistant/view
>- people/ai-assistant/view
- people/sensitive/manage
>- Enables user to manage People sensitive information
- seats/manage
>- Enables user to manage Seats
- seats/view
>- Enables user to view Seats
Homepage permissions
- homepage/subscription-fee/view
>- Manage access to view subscription fees on homepage
Knowledge base permissions
- knowledge-base/advanced/manage
>- Enabled manage-access to Advanced features in Knowledge Base
- knowledge-base/advanced/view
>- Enabled view access to Advanced features in Knowledge Base
- knowledge-base/standard/manage
>- Enables manage-access to Knowledge Base
Live Chat permissions
- live-chat/manage
>- Enables access and management of live-chat section in Conversations and/or Answers
Moments (Campaings) permissions
- communications/flow/api/manage
>- Enables access to Flow API trigger in Flow
- communications/flow/callapi/manage
>- Enables access to Call API element in Flow
- communications/flow/manage
>- Allows access to Flow in Communications module, create new and edit existing flows
- communications/flow/view
>- Allows user to access and view communication flows
- communications/sto/manage
>- Enables STO in Flow and in Broadcast
- moments/access
>- Allows user to access Moments
- moments/broadcast/sto/manage
>- Enables send time optimization in broadcast
- moments/events/external/view
>- Enables moments to use events in a flow
- moments/flow/list-attributes/manage
>- Enables flow trigger based on Lists and Lists variables usage in Flow
- moments/flow/message-parsing/manage
>- Enable the flow to use message parsing as an entry point
- moments/flow/sftp/manage
>- Use external source via SFTP to import csv or tsv data into Moments from remote external server
- moments/flow/sto/manage
>- Enables send time optimization in flow
- moments/frequency-capping/manage
>- Restriction of the amount of communications a customer gets
- moments/gooddata-advanced-analytics/manage
>- Allows to use GoodData advanced analytics in Moments
- moments/manage
>- Allows user to manage Moments
Payments permissions
- payments/add-funds
>- Enables the user to Add-Funds
- payments/transactions/view
>- Enables access to /payments/add-funds and /payments/pricing
People permissions
- people/blacklists/manage
>- Enables management of Do Not Contact list records
- people/blacklists/view
>- Enables view-only access to Do Not Contact list records
- people/company/manage
>- Enables manage access to company profiles
- people/company/view
>- Enables view-only access to company profiles
- people/computed-attributes/manage
>- Enables manage access to the configuration of computed attributes (custom formulas, profile scores, event aggregates)
- people/computed-attributes/view
>- Enables view-only access to the configuration of computed attributes (custom formulas, profile scores, event aggregates)
- people/custom-fields/manage
>- Enables management of custom profile attributes
- people/custom-fields/view
>- Enables view-only access to created custom profile attributes
- people/events/external/manage
>- Enables creation of custom events
- people/events/external/view
>- Enables view-only access to custom events
- people/events/internal/manage
>- Enables users to activate standard People and Product events
- people/events/internal/view
>- User can view events config and view events on person profile
- people/events/manage
>- Enables management of events under profile
- people/events/view
>- Enables view-only access to generated events under profile
- people/profiles/manage
>- Enables management of profiles
- people/profiles/view
>- Enables view-only access to created profiles
- people/segments/manage
>- Enables management of segments
- people/segments/view
>- Enables view-only access to created segments
- people/sensitive/view
>- Enables user to view People sensitive information
- people/tags/manage
>- Enables management of tags
Pricing permissions
- prices/manage
>- Enables management of prices for sub-accounts
- prices/view
>- Enables access to pricing and balance information
Settings permissions
- account/exports/access
>- account/exports/access
- accounts/manage
>- In combination with accounts/view, provides option to configure User account security features
- accounts/subaccounts/manage
>- accounts/subaccounts/manage
- accounts/view
>- Coupled with accounts/manage
- audit-logs/export
>- Enables export of audit logs to a file
- audit-logs/view
>- Access to audit events
- notifications/manage
>- Enables option to see triggered notifications and configure new notifications (subscriptions), coupled with notifications/view
- notifications/view
>- Enables view of triggered notifications (on navigation and within settings)
- roles/custom/manage
>- Enables user to manage Custom Roles
- roles/custom/view
>- Enables user to view Custom Roles
- roles/manage
>- Enables user to manage Roles
- roles/view
>- Enables user to view Roles
- settings/customization/manage
>- Manage settings customization
- settings/customization/view
>- Enables configuration to set customized URL, logo and theme
- settings/security/2fa
>- Enables option to configure 2FA feature on account level
- settings/security/oauth
>- Allow management of password policy strength for all account users
- settings/security/password-policy
>- Allow management of password policy strength for all account users
- settings/security/user-lock
>- Allow management of user lock and unlock
- settings/view
>- Access to My account
- special/reseller/access
>- special/reseller/access
- sso/manage
>- Enables the management of SSO security setting
- sso/view
>- Enables the viewing of SSO security setting
- users/manage
>- Enables management of users and user's details - Create, edit or disable user